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Moussa Sacko is a production service analyst at Banque Laurentienne since July 2019, serving as the first point of contact for clients seeking assistance. Prior experience includes roles in IT support and analysis at VIA Rail Canada, CHU Sainte-Justine, Sûreté du Québec, and Forum économique de Verdun, where responsibilities encompassed user support, problem resolution, equipment configuration, and system management. Moussa Sacko has a strong background in ITIL processes, remote troubleshooting, and mobile device management. Educational credentials include a Diplôme d'études collégiales in Computer Techniques with a focus on Network Management from Cégep de Maisonneuve and a Diplôme d'études universitaires in Information Systems from Strayer University, both pursued concurrently.