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Jean-Pierre Rousseau is an experienced professional in call center management and customer service, currently serving as Manager of Call Center Operations at Laurel Hill Advisory Group since April 2013. Responsibilities include overseeing daily operations, staff training, and quality assurance, as well as managing project communications and payment processes. Prior to this role, Jean-Pierre worked at JPMorgan Chase as an Assistant Branch Manager, where training and staff development were key focuses. Previous positions also include Operations Supervisor at Washington Mutual and Assistant Music Manager at The WIZ. Jean-Pierre holds a Bachelor of Science in Business Management from LIU Post and an Associate's degree in General Studies from Boston University.