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Melissa Roa is an accomplished professional with extensive experience in customer success and coaching. Currently serving as a Customer Success Manager at Lative since November 2023, Melissa has a strong background in various roles including Senior Customer Success Manager at ClickUp and Customer Success Manager at Autodesk, where responsibilities included driving customer renewals and ensuring product adoption across multiple regions. As the Founder and Personal and Business Coach at Coaching Close To You, Melissa leverages a deep understanding of coaching methodologies, further enhanced by a Master's degree in Ericksonian Hypnosis Therapy. With a variety of certifications and diplomas, including Project Management and Digital Marketing, Melissa combines technical expertise with a customer-centric approach to deliver exceptional service and support across diverse industries.