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Anju Aggarwal has significant experience in customer care and management roles at both LateRooms.com and JD Williams. At LateRooms.com, Anju currently serves as a Customer Care Team Manager, overseeing coaching, training, quality assurance, performance reviews, HR documentation, and conflict resolution. Anju also manages the Customer Complaints Team, focusing on service improvement and resolutions. Additionally, Anju has worked as a Specialist Customer Care Advisor, handling inbound/outbound calls, meeting targets, managing customer reviews, and training new recruits. Prior to this, Anju worked as a Sales Advisor at JD Williams, excelling in sales, order processing, and meeting KPIs.