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Hussien Hafez is an experienced IT professional currently serving as the IT Support Manager at Laser Clinics United Kingdom since June 2021. Previously, Hussien held the position of IT Support Analyst at The Dune Group, where responsibilities included supporting over 800 users, managing Active Directory, providing remote assistance, configuring new equipment, and liaising with third-party companies. Hussien has also worked as an IT Engineer at ServiceTec, providing support at Heathrow Airport, and at Anglo Pacific International Plc, supporting multiple sites across the UK. Hussien holds a Bachelor's degree in Computer Science from the International University of America in London, along with various certifications and training in information technology. A background in customer service management further complements Hussien's technical skill set.