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Dianna Goodman is an experienced professional with a diverse background in project management and customer service. Currently serving as a Scrum Master at Big Ideas Learning since March 2021, Dianna facilitates agile practices and supports teams in self-organization to enhance customer satisfaction. Previous roles include Project Coordinator and Print Production Coordinator, where responsibilities encompassed project scheduling, budget management, and print specifications oversight. Dianna has also held various positions such as Clerk Typist III with the Commonwealth of Pennsylvania, Coordinator of Client Content Development at VertMarkets, and customer service roles at Alliance Plastics, Erie Insurance Group, Woodcraft Industries, and Ashland Chemical. A graduate of Gannon University with a Bachelor’s Degree in Foreign Language and International Business, Dianna combines strong organizational skills with a commitment to project management excellence.