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Ian Brookes has a strong background in service and incident management within the IT industry. With experience in companies like Lanware, Sungard Availability Services, and NTT DATA UK, Ian has held various senior positions such as Senior Service Transition Manager, Director, and Operations Manager. Their expertise in managing IT services during major incidents and delivering high-quality customer service sets him apart in the field. Ian's educational background includes GCSE's and various certifications from Abraham Darby School.