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Heidi Vanajas is an accomplished professional with extensive experience in customer service and operational management across various sectors. Currently serving as Process Manager at Lantmännen Agro since August 2018, Heidi played a pivotal role in establishing a claim handling system following the company's acquisition of an agricultural wholesale business. Previous roles include Customer Service Representative at Abbott, where responsibilities encompassed order processing and providing sales support for the Finnish market and the Baltics, and Sales Coordinator at Forcepoint LLC, where Heidi led an integration project post-acquisition and trained teams on quote evaluations. Additionally, experience at Intel Security and Stonesoft involved evaluating quotes and managing the order-to-invoice process. Heidi's career began at Volvo Finland Ab as a Sales Support Assistant, contributing to customer database management and CRM implementation. Heidi obtained a Bachelor of Business Administration from Haaga-Helia Ammattikorkeakoulu, specializing in service productization and marketing.