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Heena Shah is an experienced professional with a strong background in customer success, design, and analytics. Currently serving as a Senior Customer Success Manager at Language I/O since April 2021, Heena focuses on enterprise customer onboarding, relationship management, and cross-functional coordination. Previous experience includes a role as a Product Designer at Health Gorilla, where Heena designed a medical records request portal and conducted customer research. Earlier positions include substitute teaching at Concordia International School Shanghai, working as a Circulation Analyst at The Mishra Group, and serving as a Business Analyst in various technology and healthcare companies. Heena holds a Bachelor's Degree in Chemistry from the University of Mumbai and has further education in computer studies from De Anza College and Aptech Computers.