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Susie Wiles is an experienced professional in the hospitality industry, currently serving as Payroll and Human Resources Administrator and Reservations Lead at Langdon Hall Country House Hotel and Spa since March 2017. Susie has a strong background in guest services, having worked as a Guest Service Agent at Sheraton Grand Hotel & Spa Edinburgh and as a Front Desk Agent at The Westin Trillium House, where exceptional guest experiences and staff training were key responsibilities. Previous roles include serving as a Server at Milestones Waterloo and Promotions Coordinator at Rogers Communications, where promotional events and communication were effectively managed. Susie is pursuing a Human Resources Management Diploma at McMaster University Continuing Education, building on qualifications in Event Management and Radio Broadcasting from Conestoga College.