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Joann Lowe nee Wilkes is a seasoned customer service and change management professional with extensive experience across various sectors. Currently serving as Customer Service Manager at Lanes Group plc since February 2019, Joann leads initiatives focused on enhancing customer experience and employee engagement while driving health and safety and digital change. Previous roles include Business Operations Manager at SEBL Group, where Joann developed HR strategies, and a lengthy tenure at United Utilities, spanning over two decades in various managerial positions that facilitated change, managed regulatory complaints, and improved customer satisfaction. Early career experience includes roles at Vertex Data Science and NatWest, with a foundational education including A levels from Carmel College.