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Jonathan Kwan is a software specialist at LMN (Landscape Management Network) since July 2022, focusing on support ticket resolution through Zendesk and live chats, managing calls via RingDNA, and collaborating with development teams on feature requests and bug reports. Previously, at Axiell ALM Canada Inc. from September 2014 to December 2019, Jonathan served as a software developer, resolving support tickets and developing database products for museum collections. Early career experience includes a test engineer co-op position at Teradata, a DBA and data integrity role at MyNewU, and a data clerk position with the Ontario Ministry of the Environment. Jonathan holds a Bachelor of Science with honors in Computer Science from Ryerson University, completed in 2014, and an Ontario Secondary School Diploma from Unionville High School.