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Tom Riffle is an experienced IT professional currently serving as a Senior Systems Administrator and Service Desk Team Lead at ALCIVIA and Landmark Services Cooperative since July 2021 and February 2018, respectively. Previous roles include Service Desk Manager at ITP - Information Technology Professionals, where Tom designed and implemented a successful service desk practice, and Service Desk Supervisor at Paragon Development Systems, focusing on managed and support services for cloud customers. Tom's career began as a PC/LAN Analyst Assistant at WPS Health Insurance, providing support for over 5,000 employees. Tom hold education from Madison Area Technical College and UW Whitewater.