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Julia Esteban Cerezo is a seasoned professional with extensive experience in business development, sales management, and strategic planning within the contact center and BPO sectors. Currently serving as the Manager of Servicios Contact Center y BPO at Lanalden since June 2023, Julia has a proven track record of reinforcing business positioning and driving market analysis and strategic actions. Previous roles include Key Account Manager at Vivofácil, where Julia enhanced business operations within outsourcing services, and Sales Manager positions at Comunicart Agencia 360º and Tessi, achieving significant client acquisitions. Julia has also held senior roles such as Directora Cliente at Unísono Solutions Group, where efforts concentrated on client retention and new business development in banking. A co-founder of Novavoz Soluciones, S.L., Julia spearheaded international expansion efforts and maintains a solid foundation in business administration from Universidad Complutense de Madrid.