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William Santos has extensive experience in quality analysis and information technology, currently serving as an Especialista em Análise de Qualidade at Lan Designers since September 2015. In this role, William focuses on developing and implementing quality control models and tools, process mapping, work instructions, and managing non-conformities while overseeing internal and external audits. Previously, William held positions as an Analista de Processos and Especialista em TI at Lan Designers, as well as a Técnico em Informática at AeC Contact Center and PC Service Tecnologia Ltda. William's educational background includes a postgraduate degree in Project Management and Information Technology and a Bachelor's degree in Computer Science from Centro Universitário UniCarioca.