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Uma Dalvi is a seasoned professional with extensive experience in loyalty and customer relationship management. Currently serving as Manager of Loyalty & CRM at Unilever since August 2022, Uma has held various managerial positions focused on loyalty programs, including roles at WhiteHat Jr and RADII REWARDS PRIVATE LIMITED. With a career that began as an International Tours Executive at Birla Viking Travels Pvt Ltd, Uma has cultivated expertise across client servicing and operations throughout multiple organizations. Educational credentials include an M.B.A. in Marketing from the University of Mumbai and a Diploma in Travel & Tourism from Shreemati Nathibai Damodar Thackersey Women's University, alongside a Bachelor's Degree in Business/Commerce from the University of Mumbai. Notable project contributions include involvement in the global relaunch of Lifebuoy and Lux, as well as launching key Dove products in India.