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Dana Katz is a seasoned professional in call center and mortgage servicing operations, currently serving as Call Center Oversight Manager at Lakeview Loan Servicing since September 2020. Prior roles include Mortgage Servicing Consultant at PHH Mortgage, Senior Manager of Escalation Relationship Management at Ocwen Loan Servicing, LLC, and Customer Care Research Manager at GMAC Mortgage. With extensive experience managing call center operations across multiple locations globally and consistently achieving key performance indicators, Dana has demonstrated strong capabilities in process improvement, team management, and customer service. Educational background includes a Bachelor of Arts in Finance from the University of Northern Iowa.