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Franz N. is an IT Specialist currently employed at Lakeshore Bone & Joint Institute since January 2022. Prior experience includes roles as a Service Desk Coordinator with ProviNET Solutions, where support was provided to end users in Senior Living and Post-Acute Care organizations, and as a Data Processing Technician at Cenifax Courts, Inc., delivering Level 2 help desk support. Franz also held positions with IBM as MDT Depot Lead Support Tech, and TEKsystems as a Helpdesk Technician, addressing technical queries and system troubleshooting. Additional experiences include working as a Computer Consultant with Best Buy and providing IT Help Desk Support at Google, focusing on system imaging and configurations. Educational qualifications include an Associate's degree in Information Technology from South Suburban College and a high school diploma from Wisconsin Academy.