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Rob Colletti is an experienced professional with a diverse background in customer experience and operations management. Currently serving as a Senior Customer Success Manager at Laivly and as a Co-Host at Colletti Talks, Rob has held significant roles including Vice President of Operations, Senior Director of Customer Experience, and Director of Operations at IntouchCX. Previous experience includes positions at Capital One, where Rob worked as a Corporate Trainer in Fraud and Dispute Operations and progressed to Senior Frontline Specialist and Fraud Intake Coordinator. Additionally, Rob held the position of Team Supervisor at Pulmonary & Sleep of Tampa Bay.