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Thomas Mack began their work experience in 1992 as a RIS/PACS Coordinator at Methodist Hospitals, where they worked until 2006. In 1996, they also took on the role of RIS/PACS Admin at Methodist Hospital until 2004. In 2006, they worked as a Radiant Consultant at Hennepin County Medical Center. From 2007 to 2008, they worked as a Senior Consultant at University of Chicago Medical Center, and from 2007 to 2009, they held the position of Senior Consultant at HealthBPM. In 2009, they became the Director of Project Management at LAITEK Inc.

Thomas Mack attended the University of Indianapolis from 1989 to 1992, but it is not specified if they obtained a degree or studied a specific field. Thomas later enrolled at Indiana University Northwest, where they pursued a Bachelor of Arts degree in Liberal Arts and Sciences, General Studies and Humanities. It is mentioned that they obtained this degree, but it does not specify the years of attendance. Additionally, it is stated that Thomas Mack pursued another Bachelor of Arts degree with a concentration in Science and Math at Indiana University Northwest. However, it is not specified if they completed this degree or the years of attendance.