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Edward Jones, II is a seasoned information technology professional with extensive experience in technical support and IT operations. Currently serving as a Senior Information Technology Technician at LAGOS since April 2018, Edward previously held roles at Johnson Matthey as a Technical Support Analyst, and at NHS Human Services as a Jr. Technical Support Analyst. Key responsibilities have included troubleshooting software and hardware issues, providing remote support, and coordinating IT equipment deployment across multiple sites. Edward also possesses a strong educational background, holding CompTIA A+ and CISCO IT Essentials certifications, complemented by a career that includes early roles in customer service and technical support.