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Jean-Michel IGIER currently serves as Responsable de la Relation et la Satisfaction Adhérent at La Mutuelle Familiale, overseeing a contact center with 18 collaborators and focusing on member inquiries and the omnichannel member experience. Previous experience includes roles such as Moniteur d'atelier at AFG Autisme, where responsibilities involved guiding the professional development of adults with autism, and Dirigeant associé at URBAN ROCKS, which entailed the creation and management of a climbing gym that saw significant revenue growth. Jean-Michel IGIER also worked at SFR for nearly two decades, where roles ranged from project management in operational quality and customer experience to responsibilities in service quality measurements and resource management. Educational qualifications include a Maîtrise in Informatique from Sorbonne Université and a Green Belt certification in Six Sigma.