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Michael Hawthorne currently serves as the Information Technology Help Desk Supervisor at 1Above Technology, leading a team of IT technicians while previously holding roles as Tier II and Tier I Help Desk Specialist. Prior experience includes customer service and management roles at Starbucks, where Michael enhanced customer experiences and boosted sales, along with positions at Pet Supplies Plus, GameStop, and Petco, focused on sales and customer engagement. Michael holds a degree in Cybersecurity Engineering from Flatiron School and an Associate's degree in General Studies from Dallas College.