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Edward Phipps is a Systems Support Engineer at KYOCERA Document Solutions America, Inc. since June 2014, responsible for assisting dealers with manufacturing upgrades and troubleshooting complex system issues. Prior to this role, Edward served as a Senior Field Service Technician at Metro Sales, where expertise was applied in servicing multifunctional products and providing help desk support. Edward's career began at Comcast Cable as an Installation Technician and includes significant experience as a Field Service Technician at both Sears Robuck and Co. and Column Office Equipment, focusing on various appliances and office equipment. Edward holds an Associate's degree in Electrical/Electronics Maintenance and Repair Technology from Dawson Technical Institute.