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Frank J. Freda is an experienced professional specializing in customer service management and business process improvement. Currently serving as the Business Process Improvement Leader at Kymera International since March 2023, Frank J. Freda defines project charters, documents current processes, and develops action plans to enhance operational efficiency. Previous roles include Customer Care Manager at Kymera International, overseeing order to cash operations and team optimization, and various customer service management positions at companies such as Tuttnauer USA, Empire Today, and Shutterstock, where Frank J. Freda consistently improved KPIs and implemented process enhancements. With a Bachelor of Science in Management from Saint John's University, Frank J. Freda combines strong analytical skills with successful leadership in customer service initiatives.