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Lauren Faranda-Clasen is a seasoned professional in customer success and retail operations, currently serving as a Customer Success Manager at KWI since June 2021. Prior to this role, Lauren held various leadership positions at Macy's from July 2009 to June 2021, including Director of Operations and Visual Merchandising, as well as multiple district merchant roles. Lauren's career in retail began at AMERICAN EAGLE OUTFITTERS INC. from June 2004 to July 2009, working as a Senior Production Coordinator and Production Coordinator. Earlier experience includes a role at Tommy Hilfiger from June 2000 to June 2004. Lauren obtained a Bachelor of Science in Business from the University of Delaware, graduating in 2000.