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Nicola Njagi currently serves as the User Success Lead – Support at Kwara since March 2022, previously holding roles as Customer Experience Manager and Customer Experience Trainee. Prior experience includes a position as Business Development Officer at KOPACENT AFRICA from February 2021 to March 2022, where responsibilities involved enhancing business operations, identifying new opportunities, and analyzing financial information for credit reporting. Earlier roles included Business Development Intern at KOPACENT AFRICA and Sales Representative and Team Building Facilitator at Stawi Advisory. Nicola Njagi holds a degree in Economics and Finance from Kenyatta University, along with online certifications in Corporate Finance from FINSTOCK CONSULTING and the Corporate Finance Institute® (CFI).