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Melanie Dias is a Senior Network/Applications Engineer at KVH Industries, Inc., where responsibilities include designing, testing, and documenting product and network configurations for mobile connectivity over satellite networks, as well as executing tier 3 escalation services for global multicast distribution inquiries since August 2014. Prior to this role, Melanie worked as a Network Technician, providing technical support for TCP/IP and VoIP inquiries. Previous experience includes roles as a Technical Training Specialist at Dimension Data, managing training systems and coordinating training delivery, a Reactive Operator at Thomson Reuters focused on LAN/WAN operations and support, and a Network Technician II at Vanguard Managed Solutions, coordinating with partners and resolving network issues. Education includes an Associate of Science in Cybersecurity from the Community College of Rhode Island.