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Sanna Fransson is an accomplished professional with extensive experience in customer success, marketing operations, and customer service across various companies. Currently serving as Chief Customer Officer at Kundo, Sanna focuses on enhancing customer service experiences through cloud solutions. Previously at Volvo Car Mobility, Sanna held multiple leadership roles, including Director of Marketing Operations, where responsibilities included developing marketing strategies and enhancing customer retention. Sanna's experience at Soundtrack Your Brand involved overseeing customer success and support teams in over 70 markets. Previous roles also include Customer Service Manager at Magine and Head of Customer Service at Klarna, where Sanna led substantial team expansions during rapid growth phases. Sanna holds a degree in Business Administration with a focus on Marketing from IHM Business School and attended Stockholm University.