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Kaitlin Jones began their career in 2014 at IPSY, where they held various roles, including Senior Merchandise Manager, Merchandise Manager, Merchant, Merchandise Specialist, Merchandise Coordinator, and Customer Support Specialist. In 2021, they joined Kulfi as the Director of Product Development.

Kaitlin Jones obtained their Bachelor of Arts (B.A.) in Gender and Women's Studies from the University of California, Berkeley in 2014. Kaitlin also obtained a Cosmetology License from Valley College of Cosmetology in 2009 and was certified by the California Board of Barbering and Cosmetology in February of the same year.