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Okoli Lorretta is a customer service professional with over 7 years of experience in various roles focused on delivering exceptional customer support. Currently serving as a Customer Support Specialist and previously as a Call Center Agent at Kuda since May 2022, Okoli has also held positions such as Customer Success Officer at Insurpass and Customer Service Representative at GTBank and Outcess. Skills include strong communication abilities and expertise in resolving customer inquiries, consistently exceeding performance targets. Okoli’s educational background includes a BSc in Economics from Madonna University and ongoing studies in Accounting at ICAN Institute, along with various certifications in project management and management proficiency.