Ifeanyi Okpala is a customer support specialist with experience in resolving customer complaints and ensuring satisfaction across multiple organizations. Currently employed at Kuda since January 2023, Ifeanyi assists customers with disputes related to failed POS transactions via calls, live chat, and emails. Prior experience includes a role at Union Bank of Nigeria from December 2021 to December 2022, where Ifeanyi addressed customer account issues and promoted company products. Earlier, at Niger State Housing Corporation during NYSC from July 2019 to July 2020, Ifeanyi provided exceptional customer service within the sales department. Ifeanyi holds a Bachelor of Science degree in Sociology and Anthropology from Federal University Otuoke, obtained in October 2018.
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