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Dolapo Odusanya is an experienced customer service professional currently serving as a Service Recovery Officer-Customer Experience at Kuda since May 2023. Previously, Dolapo held various roles at Jumia Nigeria from January 2020 to April 2023, including Customer Support Specialist and Contact Centre Agent, where responsibilities included handling high-value orders and mentoring new hires. Earlier experiences include a Data Entry Officer position at Vatebra Limited and a Customer Service Representative role at Zenia Pharmaceuticals Private Limited. Dolapo holds a Master of Science in Marine Biology and Biological Oceanography from the University of Lagos and a Bachelor's degree in Aquaculture and Fisheries from the Federal University of Agriculture, Abeokuta.