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Rachel Brown has worked in the marketing field since 2005. Rachel began their career at Vixen Surface Treatments Ltd as a Marketing Co-ordinator in 2005. In 2006, they moved to the Thermal Insulation Contractors Association (TICA) as a Marketing and Publications Co-ordinator. In 2009, they joined the Kromek Group plc, where they held various roles including Sales Account Manager, Sales and Marketing Co-ordinator, and Marketing Administrator.

Rachel Brown obtained their BA Honours Degree in Performing Arts with Business Management and IT from the University of Manchester between 1997 and 2000. Rachel then went on to study Print and Paper at Glasgow Print & Design College between 2002 and 2003. Prior to that, they had obtained 3 A-levels in Theatre Studies, Art and Design, and Sociology from Egglescliffe Sixth Form College between 1995 and 1997. In addition, they have obtained an NVQ Level 3 in Customer Service from the NVQ Academy in May 2012 and Dangerous Goods from the TSA Group in August 2017.