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Chauna Jones is an experienced leader in the healthcare and customer service sectors, currently serving as the Director of Specialty Accounts Representatives at Kroger Specialty Pharmacy since November 2018. Prior roles include Patient Services Manager at Brand Direct Health, where Chauna provided leadership and developed a patient services team, and Inside Sales and Retention Manager at Cox Communications, overseeing strategic planning for a call center. Chauna has also held positions as a Customer Service Analyst at Northrop Grumman, Staffing Consultant at AppleOne Employment Services, Sales Team Leader at Image Access, and Customer Sales and Service Manager at AT&T. Chauna holds a Bachelor of Science degree in Business Management from the University of Phoenix.