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Mellissa Rossia Usen has a solid background in customer service and management, with experience as a Livechat Specialist and Call Center Customer Service Representative at FinAccel since April 2021. Prior to this role, Mellissa served as a Customer Service Officer at Bank Mayapada Int. Tbk. from July 2018 to April 2020, and held the position of Staff Petty Cash at PT Segar Jaya Mandiri from September 2017 to May 2018. Additionally, Mellissa worked as a Staff Layanan Mahasiswa at Bunda Mulia University from February 2016 to April 2017. Mellissa earned a Bachelor's degree in Management Human Resource from Bunda Mulia University, completing the program in September 2017.