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Syed Zain has been working in customer services since 2017, when they began working as a Customer Service Executive for ibex. Pakistan. In 2021, they became a Founding Member - Customer Services for Krave Mart.

Syed Zain has a Bachelor of Commerce (BCom) from Allama Iqbal Open University, which they obtained between 2019 and 2021. Syed's field of study was Business/Commerce, General.