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Khanh N. has extensive experience in customer relationship management and analytics, currently serving as an Omnichannel Customer Journey Manager at KPN. Previous roles include Business Intelligence Product Owner for B2C at T-Mobile Nederland, CRM Solutions Manager and Digital Marketing Product Owner at FCB Global, and CRM Data Specialist and Digital Marketing Campaign Engineer at MMIT International. Additionally, Khanh N. worked as a Business Intelligence Specialist at Ricoh Europe SCM. Educational qualifications include a course at the University of Cambridge focused on communication for sustainability and a Master’s degree in Information Systems Development from HAN University of Applied Science.