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Laurel Cunningham is an experienced professional in client relations and implementation management, currently serving as a Client Implementation Manager at KPA since June 2021, where Laurel leads customer implementation processes and complex projects to enhance operational efficiency. Prior experience includes roles as a Client Relations Specialist at New Direction Trust Company, focusing on self-directed retirement plans, and as an Implementation Consultant at ADP, where Laurel developed project plans and ensured compliance with methodologies. Earlier roles include Account Manager at Rainbow Rewards, managing over 200 merchant accounts, and Relationship Manager at TransFirst, facilitating communication and negotiations between various stakeholders. Laurel holds a degree from Colorado State University.