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Jenna Kitts is an experienced IT professional with a strong background in system administration and technical support across various organizations. Currently serving as a Junior System Administrator at an investment firm since August 2018, Jenna specializes in troubleshooting issues and managing user and security permissions. Previously, roles at Guaranteed Rate and NTT DATA Services involved remote support and on-site PC support, respectively, demonstrating proficiency in troubleshooting network outages and providing technical assistance. Early career experience includes positions as an IT Support Specialist and other support roles at Advanced Technology Services, as well as a volunteer tech position at the Center on Halsted. Jenna holds a Bachelor's degree in Computer Science from the University of Illinois Chicago and has completed certificates in Computer Programming and Database Development.