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Minas Fanitsas is an accomplished IT support professional with extensive experience in various roles across multiple companies. Currently serving as a System / IT Helpdesk Support Engineer at Kosmocar S.A., Minas has previously held positions such as Service Desk Engineer at QUALCO and IT Support Specialist in several firms, including wappier, dSphere.io, and Coca-Cola HBC. Key responsibilities throughout Minas's career include incident management, remote troubleshooting, administration of various IT systems (including O365, VMware, and Active Directory), and collaboration with third-party vendors. With a strong background in both technical support and system administration, Minas is skilled in improving IT processes and providing comprehensive user support.