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Alison Chen has over 20 years of experience in customer service and library management. Alison began their career in 1996 as a Library Associate at Kingsleigh Secondary School. In 1999, they became a Customer Service Manager at ProQuest (Coutts) and held that role until 2017, when they joined Kortext as a Customer Service Manager.

Alison Chen received a Diploma in Business Administration and Management, General from Bournemouth & Poole College.