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Carlo Urso has experience in customer service and hospitality management. At KoRo, Carlo currently holds the position of Customer Service Manager. Prior to this role, Carlo worked as an Assistant Hotel Manager at Om2Rome and B&B Rocca di San Leucio, where responsibilities included receptionist duties, assistant manager tasks, and handling reservations and complaints. In addition, Carlo worked at Bosch Service Solutions as a Specialist Agent in Quality Competence Center and as a Customer Service Agent handling claims in the aviation industry.