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Craig Diehl is a seasoned professional with extensive experience in strategic account management across several leading technology companies. Currently serving as Strategic Account Manager at Kore.ai since 2023, Craig’s expertise lies in AI-first virtual assistants. Prior roles include Strategic Account Manager at Nuance Communications, where Craig specialized in automating customer journeys, and a strong track record at ConvergeOne as National Account Manager, focusing on AI applications for customer service with Fortune 500 clients. Previous positions also include significant contributions at Genesys, Aspect Software, Envision, and HP Autonomy, demonstrating a consistent ability to drive revenue and enhance customer experiences. Craig holds a degree in Applied Information Management from the University of Oregon and a Bachelor of Science in Business Management and Marketing from Southern Oregon University.