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Abhijeet Kumar is an experienced professional in customer success and conversational AI, currently serving as the Head of Customer Success for International Markets at Kore.ai. Prior roles include leadership positions at IDFC FIRST Bank, where Abhijeet held titles such as Head Enterprise Conversational AI, Head Centre of Excellence (Conversational AI), and Head - Transformation Customer Experience. Abhijeet also contributed to ICICI Prudential AMC Ltd as Head - Customer Experience and served as Associate Director in the Product Development Group at IDFC Bank. Earlier in the career, Abhijeet worked as a Product and MIS Manager for Phone Banking at Kotak Mahindra Bank. Abhijeet completed a Diploma and Bachelor of Science in Computer Applications from NIIT between 2003 and 2006.