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Ricardo Silva is an experienced professional in service delivery management and technical support, currently serving as Service Delivery Manager and Team Leader at Konica Minolta Business Solutions Portugal since February 2021. Prior experience includes over 16 years at Ricoh Portugal, where roles included Field Service Line Manager and Technical Support Connectivity and Solutions, focusing on team management, KPI management, and customer relationships. Additionally, Ricardo has a background in football coaching, having served as Head Football Coach for various clubs including Juventude Castanheira, Monte Agraço Futebol Clube, and Clube Recreativo e Desportivo Arrudense. Educational qualifications encompass training in Information Technology and Systems Installation from Centro Formação Profissional de Alverca and secondary education in Informatics from Escola Secundária Alves Redol.