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Napol Amin is a seasoned professional in system operations and service management, currently serving as the Department Manager for System Operation & Solution at Kona Software Lab Ltd. since May 2023. Previously, at Nagad Limited, Napol held roles as Deputy General Manager for both the Service Operation Center and Quality Assurance & Release Management, where responsibilities included leading service operations teams, managing project deliverables, and ensuring system performance. Prior experience at bKash Limited as a System Engineer involved real-time alarm monitoring and operational support. Napol holds a degree in Electronics & Communication Engineering from Khulna University of Engineering and Technology, completed in 2016.