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Tom Niv-Burrell is a skilled Junior Production Engineer at Komodor, where responsibilities include overseeing the complete customer lifecycle and implementing Zendesk for improved support processes. Prior experience includes a role as a Site Reliability Engineer at Orca Security and a Technical Specialist at Intuition Robotics, where contributions focused on enhancing production stability and deployment best practices. Additionally, Tom served as a Senior Technical Support Engineer, recruiting and training team members, as well as providing on-site training for operations in the USA. Earlier in the career, roles at Guesty and Juno Inc. involved customer solutions and global support, utilizing data analysis to enhance customer service initiatives.