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Jessica Thomas is a seasoned education professional with extensive experience in operations and customer experience management. Currently serving as Sr. Manager of Operations & Customer Experience at Kokua Education since September 2021, Jessica has previously held significant roles, including Lead Regional Tutoring Director at Nurturing Wisdom Tutoring from January 2014 to May 2021, and Freshman Academy Coordinator at The Chicago High School for the Arts from June 2009 to June 2013, where Jessica was also a founding faculty member. Earlier career positions include teaching English and Spanish at Ridgewood High School and Spanish at Chicago Public Schools. Jessica holds a Bachelor of Arts in Spanish Language and Literature from the University of Michigan and a Master of Education in Curriculum and Instruction from the University of Phoenix.