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Tawni Corona has experience working in various roles in the customer support and technical support fields. They started their career at Waitr in 2018 as a Partner Support specialist, providing support to partners. They then progressed to become a Support Team Supervisor, overseeing the support team's operations. Tawni later transitioned to a role as a Retention Specialist, focusing on customer retention efforts. In March 2021, they moved into the position of a Technical Support Specialist, providing technical assistance to customers. Currently, Tawni works as a Customer Support Specialist at Koala, starting in November 2021.

Tawni Corona attended Bethel School of Technology from 2019 to 2020, where they studied Full Stack Web Development. In addition to their formal education, they obtained a certification in Business Fundamentals for Customer Success Managers from LinkedIn in November 2022.